FREQUENTLY ASKED QUESTIONS
Cakes/Cupcakes
How do I order a cake?
All of our products are custom made from start to finish. We meet with clients by appointment only. To start the process please email Jodi and include the following information:
- The date of your event
- The occasion (wedding, birthday, christening etc)
- Location and if you will require delivery
- How many people you need to feed and whether you require dessert or coffee serves
(see FAQ’s below for more info)
- Contact phone number for both day and evening
- A basic idea of the style/type of cake you are after.
Can I order my cake via email or phone?
Absolutely, especially if you have a clear idea of what you are after. I am also happy to offer phone appointments and email/fax sketches of cake designs if required.
Do you deliver?
Yes we do. Generally we are happy to deliver cakes and cupcakes within a 3 hour radius. The cost of delivery is influenced predominantly by distance. Gingerbread is happily delivered Australia wide.
What size cake do I need?
Perhaps a better question is ‘what size cake do you want?’ It is worth taking some time to consider the statement you want your cake to make. Consider where your cake is going to be placed in the reception venue. You may also find that you love the look of a bigger cake but really don’t need that much. In this case we often use Styrofoam to act as a ‘fake’ cake. Yes this is frequently done!
Alternatively, you may have a large number of guests but prefer the look of a smaller cake. In these instances we can provide a kitchen cake to feed the number required.
How far before my event should I order my cake?
As a general rule we recommend 6 – 8 weeks minimum for weddings and 2 – 4 weeks minimum for other occasions. In saying that, there are dates in peak periods that can be booked out 6 months in advance so it never hurts to get in early. Bookings are not available more than 12 months in advance.
How do I confirm my order?
A 20% deposit is required to confirm your order. The balance of payment is then required a week prior to your event.
What payment methods to you accept?
Cash, cheque, Credit Card (Visa, Master), Direct Deposit and eftpos
What is your payment policy?
A 20% deposit is required to confirm your order. The balance of payment is then required a week prior to your event.
Gingerbread
How do I place my order?
Gingerbread can be ordered via phone or email. Of course if you would like gingerbread custom designed you are welcome to make an appointment.
How much notice is required?
It is recommended that you place your order 6 - 8 weeks prior to your function. We do try to cater for late orders but recommend ordering early to avoid disappointment.
Where do you deliver your gingerbread?
Gingerbread can be safely delivered Australia wide. Please notify us of your location when ordering/enquiring to be given delivery costs.
Can I have individual names placed on the cookies to act as place cards?
Absolutely. Please enquire.
What if I am not sure exactly how many cookies I will need?
That’s fine. Place your order with the estimated amount (erring on the side of more) and then you have until 2 weeks prior to event for pick up and 3 weeks prior to your event for delivery to provide final numbers.
What is your payment policy?
A 50% deposit is required to confirm your order. The balance of payment is then required at the time you confirm numbers. What payment methods to you accept?
Cash, cheque, Credit Card (Visa, Master), Direct Deposit. |
